• Continuous Improvement:  We will set ambitious goals, stretch to meet them, and then “raise the bar” again and again.  We believe that everything can be done better, faster, and more effectively in a learning environment.

• Customer Enthusiasm:  We will dedicate ourselves to products and services that create enthusiastic customers.  No one will be second guessed for doing the right thing for the customer.

• Innovation:  We will challenge conventional thinking, explore new technology, and implement new ideas, regardless of their source, faster than our competition.

• Integrity:  We will stand for honesty and trust in everything we do.  We will say what we believe and do what we say.

• Teamwork:  We will win by thinking and acting together as one IHI team.  Our strengths are our highly skilled people and our diversity.

• Individual Respect and Responsibility:  We will respect others and act responsibly, so that we can work together to meet our common goals.